Antalya, hotel during coronavirus pandemic

False clients will monitor whether hotels comply with anti-coronavirus measures

The Turkish Ministry of Culture and Tourism will send inspectors disguised as false customers to the hotels to verify that they comply with the rules of hygiene and security against the virus.

The Turkish Ministry of Culture and Tourism has confirmed that it will use inspectors posing as false clients to verify that hotels meet the hygiene and safety standards that allow them to obtain the healthy tourism certificate, which the ministry issues to prove that the hotels comply with coronavirus prevention measures.

As the ministry announced this week, incognito inspectors will visit the hotels to verify if they follow the rules that are required to receive said certification, including measures of social distancing in restaurants and rooms or the limitation of capacity in places such as swimming pools.

These inspectors will then send their reports to the Ministry and the Turkish Standards Institute (TSE), and if it is found that the hotels do not meet the mandatory criteria, the certification that they are safe to receive guests will be withdrawn. The inspectors are scheduled to carry out incognito visits every two months, according to information published in the Turkish press.

The certification program for healthy hotels for tourism was launched in May to ensure that the tourism sector complies with the necessary measures to avoid contagion from the virus, and to allow the start of the tourism season. Among other measures, it requires that the hotels take the temperature of the clients and that measures are established to maintain the safety distance. In addition, staff must wear face masks and screens.

In hotel rooms, the glasses must be disposable and rooms must be completely disinfected each time a client finishes a stay. Objects such as the television remote control should also be disinfected and wrapped in disposable bags. In hotel restaurants, the safety distance will be maintained and there will no longer be a free buffet, while numbers will be limited in beaches and swimming pools to avoid coronavirus infections.